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This brings the caller's info front and center as the agent takes the call for personal, efficient customer service. CRM integration: CRM integration can work in two directions: outbound, by enabling users to dial out to a contact by clicking on his CRM record, and inbound, by presenting a, SugarCRM or other CRM package's customer record simultaneously with the voice or video call.The same goes for conference recording, video or desktop, and file sharing collaboration features. Conferencing: Often an à la carte feature, conferencing for a maximum number of participants is often an option in a business VoIP package.Speech-recognizing auto attendant: Even very small businesses can project very large impressions by making use of a speech-enabled auto attendant, which dials by spoken name as well as the first three letters of the last/first name.These features typically come bundled check the plans' side-by-side feature grids on their websites. They might even perform simple interactive voice response (IVR) tasks. They could need CRM integration, such as to have the ability to pop up a screen of information or Google contact on the desktop of the person getting the call in the style of call center agents. They may need to help callers find the right extensions, play hold music, attach voice messages to email inboxes and conference 100 people into one call.

Still, per-usage pricing can be the better choice for seldom-used phones, like house and conference-room phones.īusinesses need their phones to do a lot more than just ring and take messages. Domestic calling: Unlimited calls to 48 states and Canada is now the norm for traditional consumer land and mobile plans, and that's the case with VoIP.Overseas calling: Calls to overseas locations of your business make a great case for getting those remote workers on your system, even if they only use softphones (VoIP applications) on desktop or mobile for interoffice calling.Pay attention, too, to per-minute charges that accrue whether you make or receive the call. If a lot of your traffic is off-net and overseas to specific countries, look for VoIP service providers who include these countries within their unlimited calling plan, or find a provider with low rates to those countries. In all instances, calls between extensions, even if that extension is used by a remote worker, stay on-net, and therefore should not add anything to your costs. Unlimited per-seat plan: You'd prefer an unlimited, per-seat plan where phones are used heavily for contacting customers and others not on your hosted phone system.Per-seat pricing: If your service lets you add extensions for your three heavy months and drop them after that, per-seat pricing is the way to go.You might also prefer metered pricing when your phone usage has seasonal spikes and valleys. Metered based pricing: You'd prefer a metered, usage-based pricing scheme where many phones are lightly used say, where conference room phones are common, or where most business communication tends to be email or inter-office.Some prices require a year-long commitment, but others are month-to-month or by unlimited vs. VoIP service providers offer varying pricing structures.